Do you offer tiers or plans?

We avoid one-size-fits-all tiers. We design a custom support mix for your environment and priorities.

How do you handle response times?

We operate remote-first and schedule on-site when it shortens downtime. Response approach is set during onboarding; we avoid guarantees.

What happens during onboarding?

We document your environment, align scope, confirm communications, and map priorities with your vCIO so day-one support is clear.

Can you co-manage with our internal IT?

Yes. We define runbooks, ticket routing, and maintenance windows so internal and external teams coordinate cleanly.

Do you certify HIPAA or PCI?

We don’t certify compliance. We advise on controls, document gaps, and coordinate with your auditor or counsel as needed.

Custom IT Services Built Around Your Work

No tiers or bundles. We design a support mix around your tools, team, and budget, then tune it as needs change.

✅ Choose only what you need
✅ Works with or without your in-house IT
✅ Clear scope, easy to adjust

Design My Support Mix

Schedule a 30-minute vCIO review

We’ll review your environment and send a practical starting point. No hard sell.

Fresno-based, plain-English support for healthcare, construction, agriculture, finance, and more.

How We Customize Your Support Mix

We start with how you actually work, then tune the service around your tools, team, and pace. Start small, adjust anytime.

Quick Snapshot

Answer a few brief questions about your setup, people, and priorities. It takes about two minutes and gives us enough to suggest a sensible starting point.

Design My Support Mix

Baseline Health Check

We review your current environment at a high level to spot blind spots in updates, backups, access, and security layers. No heavy lift from your team.

Design My Support Mix

Build the Mix (You Choose)

Pick the day-to-day you want handled and what you’ll keep in-house. Clear, itemized scope so you see exactly what’s covered.

Design My Support Mix

Review Together

We walk through the mix, adjust together, and agree on next steps. Easy to scale up later.

Design My Support Mix

What we can cover

Only what you need. Add or remove anytime.

Monitoring, patching, and asset care

Single help channel and user support

Backups, recovery, and test restores

Email, cloud, and M365 management

Endpoint protection and MFA guidance

Network and Wi-Fi oversight

Compliance logging and audit prep

On-site help when needed

Projects and strategy planning on request

What you can expect

No hard sells. No noise. Just results.

Clear scope with line-item transparency

Practical security layers with tested backups

Fresno-based team that speaks plain English

Design My Support Mix

Talk With an expert (No Obligation)

Not Sure Where To Start?

Tell us what matters and we’ll suggest a practical mix—no hard sell, no boxes to pick.

Keep us patched and backed up, and help when we need it.
Light oversight to keep things current and safe.

We have an IT person—need monitoring, documentation, and extra hands.
Co-managed support that shares the load when it’s busy.

Please take day-to-day IT off our plate and help plan what’s next.
Fully managed rhythm with vCIO guidance.

Common Priorities

Monitoring & patching

Backups & test restores

User support (single channel)

M365/email

Endpoint + MFA

Network/Wi-Fi

Compliance logging

On-site as needed

vCIO planning

Design Your Support Mix

No hard sell. A short review and practical next step.

We review your environment and recommend a practical path that fits your pace and budget.

FAQ: Managed IT Service Plans

How is this different from fixed plans?

We don’t sell tiers. We assemble the right mix of monitoring, support, and security around your needs and budget, then adjust as things change.

Can you work with our IT person?

Yes. We regularly pair with internal IT. You keep ownership and context. We add tools, capacity, and escalation when you need it.

Do you offer on-site help?

Yes. We’re remote-first for speed, and we can send a technician when on-site is the best fix. We’ll agree up front how on-site visits are handled.

Can you help with HIPAA or SOC 2?

We advise on technical controls, document gaps, and support audits. We don’t certify compliance. We follow your framework and your auditor’s guidance.

How do we control scope and cost?

Everything is itemized. We review scope together and resize the mix if needs or seasons shift. No surprise add-ons.

What does onboarding look like?

A short discovery, quick stabilization of the basics, then a measured rollout. Timelines vary by size and toolset. We keep you informed at each step.

What if we just need a project?

That’s fine. We handle one-time projects and can turn ongoing care on later if it makes sense.

Do you support our existing tools?

Usually. We work with common SMB stacks like Microsoft 365, major EDR/backup platforms, firewalls, and Wi-Fi gear. If something’s uncommon, we’ll review it first and suggest a practical path.

How do you handle after-hours issues?

We’re built for quick remote help during business hours and can arrange after-hours coverage as part of your support mix. We don’t publish blanket guarantees; we set clear expectations together.

Are there long contracts?

We keep agreements straightforward. Term options depend on the mix, tools, and any procurement involved. We’ll outline choices before work begins.

How is pricing set?

By scope—people, devices, critical systems, and security requirements. You’ll see a line-item estimate and we’ll tune it to fit your budget.

How do we get started?

Share a few details and we’ll suggest a practical starting point. No hard sell.

Still have a question? Ask us and we’ll reply with a practical next step

Design My Support Mix

Talk With an expert (No Obligation)

Custom IT Services Built Around Your Work

How We Customize Your Support Mix

Quick Snapshot

Baseline Health Check

Build the Mix (You Choose)

Review Together

What we can cover

What you can expect

Not Sure Where To Start?

Common Priorities

Design Your Support Mix

FAQ: Managed IT Service Plans

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